🔄 Cancellation & Refund Policy
Royal Cab Services - Fair and Transparent Cancellation Terms
Last Updated: 8/10/2025
⚡ Quick Overview
50% refund of advance payment
No refund available
🚗 Service-wise Cancellation Policy
🏙️ Local City Trips
- ✅ 4+ hours before trip: ₹150 refund (50%)
- ❌ Less than 4 hours: No refund
- 📞 Driver assigned: Contact support for special cases
✈️ Airport Transfers
- ✅ 4+ hours before trip: ₹150 refund (50%)
- ❌ Less than 4 hours: No refund
- ✈️ Flight cancellation: Full refund with proof
🛣️ One Way Trips
- ✅ 4+ hours before trip: ₹250 refund (50%)
- ❌ Less than 4 hours: No refund
- 🚗 En-route cancellation: Distance charges apply
🔄 Round Trips
- ✅ 4+ hours before trip: ₹500 refund (50%)
- ❌ Less than 4 hours: No refund
- 🏨 Multi-day trips: Day-wise calculation
💰 Refund Process
Contact Support
Call us at +91 9675378215 or +91 9036677143 or email for cancellation request
Request Verification
We verify your booking details and cancellation timing
Refund Processing
Eligible refund amount is processed within 5-7 business days
📋 Refund Processing Details
- 💳 Online Payments: Refunded to original payment method
- 💰 Cash Payments: Bank transfer after account verification
- ⏰ Processing Time: 5-7 business days for bank processing
- 📱 Notification: SMS/Email confirmation once processed
- 🏦 Bank Holidays: May extend processing time
🌟 Special Circumstances
🌊 Force Majeure Events
Full refund available for cancellations due to:
- 🌧️ Severe weather conditions
- 🚧 Government restrictions/lockdowns
- 🚨 Emergency situations
- 🛣️ Road blockages/major accidents
- ✈️ Flight cancellations (for airport transfers)
🏥 Medical Emergencies
Special consideration for genuine medical emergencies:
- 🏥 Hospital admission required
- 👨⚕️ Doctor's certificate needed
- 📄 Supporting documents required
- 💰 Case-by-case refund evaluation
- 📞 Contact support within 24 hours
⛔ Non-Refundable Scenarios
❌ No Refund Available In These Cases:
⏰ Late Cancellation
Cancellation within 2 hours of pickup time
🚫 No-Show
Customer not available at pickup location
🚗 Trip Started
Once the trip has commenced from pickup point
📄 Invalid Documents
False or insufficient documentation for claims
🎯 Change of Mind
Simple change of travel plans without valid reason
📱 Technology Issues
Customer's phone/internet connectivity problems
📞 Contact for Cancellation
Need to Cancel Your Booking?
+91 9675378215
+91 9036677143
24/7 Cancellation Support
+91 9675378215
Quick Response
royalcabservices330@gmail.com
With booking details