🚗 Service Delivery Policy

Royal Cab Services - How We Deliver Our Services

Last Updated: 8/10/2025

📍 Service Coverage Area

🏙️ Primary Service Areas

  • 🏢 Pune City (All areas)
  • 🏭 Pimpri-Chinchwad
  • ✈️ Pune Airport
  • 🚉 Pune Railway Station
  • 🚌 All Major Bus Stands

🛣️ Outstation Destinations

  • 🏔️ Mumbai (160 KM)
  • 🏞️ Lonavala (65 KM)
  • 🏔️ Mahabaleshwar (120 KM)
  • 🛕 Shirdi (185 KM)
  • 🏞️ And 50+ more destinations

🚗 Service Types & Delivery Standards

🏙️ Local City Trips

  • ⏰ Pickup within 15-30 minutes
  • 📱 Real-time driver tracking
  • 🕐 4-8 hour packages available
  • 💰 ₹300 advance booking

✈️ Airport Transfers

  • 🕐 Available 24/7
  • 📱 Flight tracking included
  • ⏰ 30 minutes waiting time
  • 💰 ₹300 advance booking

🛣️ One Way Trips

  • 🕐 Pickup within 2 hours
  • 📏 KM limit as per destination
  • 🚫 Return trip not included
  • 💰 ₹500 advance booking

🔄 Round Trips

  • 🕐 Pickup within 2 hours
  • 📏 300 KM/day included
  • 🏨 Multi-day packages available
  • 💰 ₹1000 advance booking

📍 Pickup & Drop Policies

📍 Pickup Guidelines

  • 🏠 Door-to-door service: We pickup from your exact location
  • 📱 Driver contact: You'll receive driver details 2 hours before pickup
  • Punctuality: Driver will arrive at scheduled time (±10 minutes)
  • 📞 Communication: Driver will call you upon arrival
  • 🕐 Waiting time: 10 minutes free waiting, then ₹50/15 minutes

🎯 Drop Guidelines

  • 🎯 Exact destination: We drop you at your specified location
  • 🛣️ Route optimization: We take the best available route
  • 🚧 Traffic delays: No extra charge for traffic delays
  • 🛍️ Multiple stops: ₹50 per additional stop (up to 15 minutes each)
  • 📱 Trip completion: Confirmation SMS/call after drop

⭐ Service Quality Standards

👨‍✈️

Professional Drivers

  • ✅ Licensed & verified drivers
  • ✅ Experienced in local routes
  • ✅ Professional conduct training
  • ✅ Clean & presentable appearance
🚗

Vehicle Standards

  • ✅ Well-maintained vehicles
  • ✅ Clean interior & exterior
  • ✅ Air conditioning available
  • ✅ Regular safety inspections
📱

Technology Support

  • ✅ Real-time tracking
  • ✅ Digital payment options
  • ✅ Instant booking confirmation
  • ✅ 24/7 customer support
🛡️

Safety & Security

  • ✅ Driver background verification
  • ✅ Vehicle insurance coverage
  • ✅ Emergency contact system
  • ✅ Trip monitoring

🛡️ Service Guarantee

On-Time Promise

We guarantee punctual pickup within promised time

💯
Service Quality

Professional service or full refund guarantee

📞
24/7 Support

Round-the-clock customer assistance

Not satisfied with our service?

Contact us within 24 hours for resolution or refund

📞 Service Support

Need Help with Your Service?

📱
Call Us

+91 9675378215

+91 9036677143

24/7 Available

💬
WhatsApp

+91 9675378215

Quick Response

📧
Email

royalcabservices330@gmail.com

Within 4 hours

Our customer service team is always ready to assist you