🚗 Service Delivery Policy
Royal Cab Services - How We Deliver Our Services
Last Updated: 8/10/2025
📍 Service Coverage Area
🏙️ Primary Service Areas
- 🏢 Pune City (All areas)
- 🏭 Pimpri-Chinchwad
- ✈️ Pune Airport
- 🚉 Pune Railway Station
- 🚌 All Major Bus Stands
🛣️ Outstation Destinations
- 🏔️ Mumbai (160 KM)
- 🏞️ Lonavala (65 KM)
- 🏔️ Mahabaleshwar (120 KM)
- 🛕 Shirdi (185 KM)
- 🏞️ And 50+ more destinations
🚗 Service Types & Delivery Standards
🏙️ Local City Trips
- ⏰ Pickup within 15-30 minutes
- 📱 Real-time driver tracking
- 🕐 4-8 hour packages available
- 💰 ₹300 advance booking
✈️ Airport Transfers
- 🕐 Available 24/7
- 📱 Flight tracking included
- ⏰ 30 minutes waiting time
- 💰 ₹300 advance booking
🛣️ One Way Trips
- 🕐 Pickup within 2 hours
- 📏 KM limit as per destination
- 🚫 Return trip not included
- 💰 ₹500 advance booking
🔄 Round Trips
- 🕐 Pickup within 2 hours
- 📏 300 KM/day included
- 🏨 Multi-day packages available
- 💰 ₹1000 advance booking
📍 Pickup & Drop Policies
📍 Pickup Guidelines
- 🏠 Door-to-door service: We pickup from your exact location
- 📱 Driver contact: You'll receive driver details 2 hours before pickup
- ⏰ Punctuality: Driver will arrive at scheduled time (±10 minutes)
- 📞 Communication: Driver will call you upon arrival
- 🕐 Waiting time: 10 minutes free waiting, then ₹50/15 minutes
🎯 Drop Guidelines
- 🎯 Exact destination: We drop you at your specified location
- 🛣️ Route optimization: We take the best available route
- 🚧 Traffic delays: No extra charge for traffic delays
- 🛍️ Multiple stops: ₹50 per additional stop (up to 15 minutes each)
- 📱 Trip completion: Confirmation SMS/call after drop
⭐ Service Quality Standards
👨✈️
Professional Drivers
- ✅ Licensed & verified drivers
- ✅ Experienced in local routes
- ✅ Professional conduct training
- ✅ Clean & presentable appearance
🚗
Vehicle Standards
- ✅ Well-maintained vehicles
- ✅ Clean interior & exterior
- ✅ Air conditioning available
- ✅ Regular safety inspections
📱
Technology Support
- ✅ Real-time tracking
- ✅ Digital payment options
- ✅ Instant booking confirmation
- ✅ 24/7 customer support
🛡️
Safety & Security
- ✅ Driver background verification
- ✅ Vehicle insurance coverage
- ✅ Emergency contact system
- ✅ Trip monitoring
🛡️ Service Guarantee
⏰
On-Time PromiseWe guarantee punctual pickup within promised time
💯
Service QualityProfessional service or full refund guarantee
📞
24/7 SupportRound-the-clock customer assistance
Not satisfied with our service?
Contact us within 24 hours for resolution or refund
📞 Service Support
Need Help with Your Service?
📱
Call Us+91 9675378215
+91 9036677143
24/7 Available
💬
WhatsApp+91 9675378215
Quick Response
📧
Emailroyalcabservices330@gmail.com
Within 4 hours
Our customer service team is always ready to assist you